HelpDesk is designed to facilitate customers, shipping lines and other delegate authorities by offering them one window service. Being a Communication Gateway helpdesk is round the clock involved in facilitating the Trade.
QICT Container Tracking (click here)
- PaCCS/Non PaCCS firefighting issues
- Reporting to Shipping lines
- Liaison with PaCCS and Non-PaCCS customer issues with stake holders.
- Monitoring PaCCS EDI messages flow and trouble shouting issues
- Non-PaCCS examination requests
- Waiver request processing and monitoring
- Auction containers processing and monitoring
- Handling and monitoring On dock rail operations
- Managing and monitoring CFS cargo shifting and de-stuffing at the Off dock facility
- Follow-up with shipping lines and customers for import containers delivery to improve container dwell time
- Customer complain form review and follow-up
HelpDesk Contact Details
Help.Desk@qict.com.pk
Direct # +92-21-4739024
Fax # +92-21-4739077
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